Get in Touch With Us
We’re here to help you navigate your journey through the Venetian lagoon. Whether you have questions about which Vaporetto pass is right for your itinerary, need assistance with an existing booking, or have a specific inquiry about Venice public transport, our support team is ready to assist.
Fill out our secure contact form below and we will get back to you promptly to ensure your Venetian adventure goes smoothly. 🚤✨
Send Us a Message
Have a specific question about your journey? Use the form below to reach our support team. We aim to respond to all inquiries within 24 hours.
Need a quicker answer? Check our FAQs for instant details on luggage, digital passes, and route planning.
Frequently Asked Questions
Before reaching out, you might find an instant answer in our FAQ Section. We cover common topics such as:
Digital Pass Activation
Learn how to seamlessly activate your digital pass and get moving across the lagoon without delays.
Luggage Allowances
Understand size limits, bag regulations, and rules for carrying luggage on ACTV water buses.
Children & Pets
Everything you need to know about traveling safely and smoothly with little ones or pets on board.
Airport Transfers
Step-by-step instructions for connecting efficiently between Venice Marco Polo Airport and the city center.
Support & Inquiries
How Can We Help You?
Sometimes, even with the most detailed schedules and guides, you might run into a specific travel snag or have a unique question about your journey. That is why travelers frequently email us—to clear up those final uncertainties before stepping onto the waterbus or arriving in the lagoon.
Ticket & Voucher Help
Unsure where to redeem your online ACTV pass confirmation or need assistance with your digital booking reference? We’ll get you sorted.
Vaporetto Route Inquiries
Wondering whether Line 1 or Line 2 suits your Grand Canal sightseeing best, or how to reach Murano, Burano, or the Lido? We can map it out.
Luggage & Validation Rules
Confused about bag size limits, mandatory electronic dock tapping, or avoiding validation fines? We break down the official ACTV policies.
General Transit Questions
From airport transfer connections via Alilaguna or bus to accessibility questions across the docks, our support team is ready to assist.
Business & Partnerships
For business inquiries, media requests, or information regarding our status as an authorized reseller of ACTV services, please connect with our leadership team using the secure contact form above.
Marc Kugge
Managing DirectorPlease use the contact form above to direct your message to Marc Kugge.